Reply to a first inquiry
Ms. Charlotte Green
The Leather Shop 9
Green Street
Manchester
England
Dear Ms. Charlotte Green,
Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products.
We are sending you a copy of our latest catalogues under separate cover, together with samples of some of the skins we regularly use in the manufacture; of our products.
I regret to say that we cannot send you the full range of samples. You can be assured, however, that such skins as crocodile and ostrich, not included in the swatch, are of the same high quality.
Mrs. Angela Wane, our European Sales Manager, will be in the UK-next month and will be pleased to call on you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are, used, and that the high standard of workmanship will appeal to the most discriminating buyer.
We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrated in our catalogue and are of the same high quality as our handbags. Mrs. Wane will be able to show you examples when she calls.
We look forward to receiving an .order from you.
Yours sincerely,
replay to the order above letter company
PT Pama
38 Vaness Streeth, Sydney
Austalia
PT Pama
25 William Street, Perth
Western Australia
Dear sir,
In compliance with your order dated 10 th December 2010 we have pleasure in informing yu that we have sent the packet of goods jewelry by post forwarted the docments throught your bankers.
A coppy of the invoice is enclosed for your prior information.
Please release the documents on presentation.
Your Faithfully
replay complaint letter
Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.
I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.
I wish you an enjoyable holiday season.
replay Application letter
Manager
Tuckerbox Foods
PO Box 583
North Hobart TAS 7002
22 January 2011 Dear Ms Lucy Dibawai, I have received your letter requesting a reduction in rent. I shall personally visit the premises and inspect the faults. It might be possible for me to invest in a false ceiling to prevent leaking in the kitchen. Unfortunately, I can not accept your request for rent reduction since the rent I have stipulated is based on present market rates. Kindly let me know when you will be available at the premises next week so that I can come and survey matters for myself. Possibly, I will set all maters right then itself. With all good wishes. Yours Sincerely, (Signature of George) |
